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Privacy Policy

We collect and protect the information you share when you open an account, deposit via Touch 'n Go eWallet, Boost, or GrabPay, and play in our lobby.

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CONTACT PATHS

Privacy Questions

If you want to review the data we hold, update your details, or request deletion, reach us through the channels below. Our team handles privacy requests during support hours and aims to respond within a few business days.

Live chat Open the chat bubble in the lobby footer and select 'Account & Privacy'. An agent will walk you through your request and confirm the next steps in the same session.
Email Send your request to the support address listed in the account settings page. Include your registered email and a brief description of what you need—data review, correction, or deletion.
Help centre Visit the privacy section under 'Account Help' for step-by-step guides on managing cookies, viewing your transaction history, and submitting formal data requests where local law permits.
HOW WE PROTECT

Data Handling and Security

We encrypt payment information in transit and at rest so your Touch 'n Go eWallet, Boost, and GrabPay deposits stay private. Cookies help us remember your language and session state; you control them through your browser. Account records are kept as long as local law requires, then securely deleted. If you want to see, correct, or remove your data, contact support—we'll confirm your identity and process the request under the rules that apply in your region.

Encryption

All payment and account data moves through secure connections. Your Touch 'n Go eWallet PIN, Boost credentials, and GrabPay passcode never reach our servers—they stay between you and your wallet provider.

Cookies

We use cookies to save your language preference, track which games you opened last, and keep you logged in across sessions. Turn them off in your browser if you prefer, but you'll need to log in each visit.

Retention

We hold transaction logs and account history for the period local regulations require. After that window closes, records are anonymized or deleted. You can ask for a summary of your data anytime through support.

Your rights

Where local law permits, you can request a copy of your personal information, correct outdated details, or ask us to delete your account. Contact support with your registered email, and we'll guide you through verification and fulfillment.

Privacy Policy FAQ

We collect your name, email, phone number, and date of birth to verify your identity and comply with local regulations. Payment details—your chosen wallet and transaction history—help us process deposits and withdrawals securely.

We share data only with payment processors who clear your Touch 'n Go eWallet, Boost, or GrabPay deposits, game providers who deliver live tables and slots, and compliance partners required by local law. We never sell your information.

We retain transaction logs and account data for the period local regulations require. After that window, records are anonymized or deleted. You can request a data summary or deletion through our support channels anytime.

Yes, where local law permits. Contact support with your registered email, and we'll verify your identity before providing a copy of your data or processing a deletion request within a few business days.

Cookies are small files that save your language preference, session state, and recently played games so you can pick up where you left off. You can disable them in your browser settings, though some lobby features may not work as smoothly.

All payment data is encrypted in transit and at rest. Your wallet PIN, passcode, or fingerprint stays between you and your Touch 'n Go eWallet, Boost, or GrabPay provider—we never store those credentials on our servers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.